Privacy Policy


(Last updated on May 1st, 2020)

Privacy Policy

We love our Bookfully users. You’ve trusted us with a big responsibility, and we’re committed to upholding a high standard when it comes to our privacy practices. It’s important to us that you’re comfortable on Bookfully, so we provide options for you to control how much information you share and your communication preferences. We use secure technologies and follow best practices. We believe in being transparent about our practices, which is why we provide this detailed Privacy Policy to explain how we gather, use and protect your information.


You may review and change your information in your account settings, and you may remove certain optional pieces of information. You may opt-out of receiving certain types of communications from Bookfully in your account settings. By visiting the Bookfully website or using Bookfully's mobile applications, you are accepting the terms of this Privacy Policy. This Privacy Policy is designed to provide clarity about the information we collect and how we use it to provide a better experience. By accepting our Privacy Policy when you register on our websites or install our mobile applications, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY PLEASE DO NOT INSTALL OR PROVIDE ANY INFORMATION OR USE ANY OF THE SERVICES OR PRODUCTS OFFERED OR PROVIDED ON ANY OF THE BOOKFULLY WEB SITES OR MOBILE APPLICATIONS REFERRED TO IN THIS PRIVACY POLICY. If you have questions or complaints regarding our privacy policy or practices, please contact us as described in Section 14 ("Contact Us").

  1. Introduction
  2. Information We Collect
  3. How We Collect Information About You
  4. How We Use the Information We Collect
  5. Sharing of Your Information
  6. Our Policies Concerning Children
  7. How to Access and Update Your Information
  8. Your Sharing and Messaging Options
  9. International Operations and Transfers out of Switzerland and the EEA
  10. Privacy Policies of Linked Sites and Advertisers
  11. Security of Your Information
  12. P3P (Compact Machine Readable Policies) & Changes to Our Privacy Policy
  13. Your California Privacy Rights
  14. Contact Us



Bookfully for the web and mobile devices (the “Service”). In this policy, "Bookfully" refers to Bookfully Inc. and its Affiliates, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Bookfully as "We" or "Us". Personal data of users that reside outside of the United States is jointly controlled by Bookfully SA.

This Privacy Policy describes:

  • -the information We collect, how We do so and the purposes of our collection
  • - how We use and with whom We share such information
  • -how you can access and update such information
  • -the choices you can make about how We collect, use and share your information
  • -how We protect the information We store about you



Information about You Received from an SNS

When you log in to Bookfully using a SNS such as Facebook, Twitter or Google +, where our service may also be referred to as “applications”, you allow Bookfully to access certain information from your profile. The information you allow Bookfully to access varies by mobile application and SNS, and it is affected by the privacy settings you and you established within our service and at the SNS. You can control and find out more about these settings at the SNS where you connect to our service. For example, Bookfully may access and store some or all of the following information, as allowed by you, the SNS and your preferences:

  • -Your first and last name
  • - Your profile picture or its URL
  • -Your user ID number, which is linked to publicly available information such as name and profile photo
  • -The user ID numbers and other public data for your friends
  • -The login email you provided to that SNS when you registered
  • -Your physical location and that of your access devices
  • -Your gender
  • -Your birthday
  • - Your friend/follower lists

By connecting Bookfully through an SNS, you are authorizing Bookfully to collect, store, and use in accordance with this Privacy Policy any and all information that you agreed the SNS could provide to Bookfully through the SNS Application Programming Interface ("API").

Information We Collect from You Directly

When you interact with the Service (whether or not on a SNS), mobile application, or any Bookfully owned website, we may collect and store information from you directly as described below:

Registration Information

We may allow you to “register” with Us by using Facebook Connect or other SNS authentication options to create an account or profile within the Service. We may also provide a more typical registration flow where you may be required to provide the following information: your age, gender or birthday (for age screening and/or to better understand who our users are); your first and last names; your email address; your mobile phone number, a password and other information that helps Us confirm that it is you accessing your account. We may also offer you the option to complete a user profile that is visible to other Bookfully users. Your user profile may include: a profile photo; one or more username(s); your gender; biographical details that you provide; links to your profiles on various SNS; details about the listings you have posted or trips you’ve booked; and a Bookfully user ID number that is created by Bookfully and used to identify your profile.

The Bookfully user ID number used to identify your account and profile will be public and will appear in the URL of your profile page, but will only permit access to information that is considered public or that you have designated as public in your settings. Your first and last names and profile picture are considered "public" on Bookfully that offer direct access to Bookfully and search engines may index this publicly available information.

We may also offer you the ability to import your address book contacts so that you can (i) locate your contacts on Bookfully; and (ii) invite those contacts to see your listings or invite those contacts to your trips. We will store those contacts for purposes of helping you and your contacts make connections with each other. If you do not want your contacts stored do not import your contacts. Passwords provided to Bookfully for the purpose of accessing your address book may also be stored for your convenience of accessing your contacts for future sessions.

Information We Receive or Collect When You Access Bookfully on a Mobile Device

If you use Bookfully on your mobile phone or other mobile device, including iPads and tablets, We collect mobile device identifiers, including device IDs, MAC Address, and IP Address. In certain instances We may create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, device name, geo-location, mobile phone number or e-mail address. We may also access your contacts to enable you to invite friends to engage with you in the Service.

Payment Information

If you make a reservation thru the Bookfully service, We will collect the billing and financial information necessary to process your reservation, which may include your billing information. Bookfully may also receive the billing and payment information that you provide when your reservation is processed by another party, such as a Bank Transfer, Paypal or Stripe. Our Terms of Service explain our policies and terms relevant to our charges and billing practices. Please note that reservations of services being provided by third parties and third party payment processing may also be subject to additional policies.

Customer Support Correspondence

When you ask for assistance from our Customer Support team , We will collect and store the contact information you provide (generally your reservation information, name, mobile phone number and email address), information about you and activity on the Service, and your user ID number. We will also store the correspondence and any information contained within.

SMS Notifications, Push Notifications & Local Notifications

We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of your reservation activity. For example, two-way SMS notifications allow you to answer questions from other users. You can adjust the types of notifications you receive and how and when you receive them by editing your notification settings; just log in to the mobile application, choose settings and change notification settings from the menu. With your consent We may send push notifications to your mobile device to provide updates and other relevant messages. You can manage push notifications from the “options” or “settings” page within the mobile application. We may send notifications to your mobile device to provide updates and other relevant information. You can manage local notifications from the “options” or “settings” page within the mobile application.

Technical and Usage Information

When you install our mobile application or access our service, We collect (i) certain technical information about your mobile device, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies to collect and analyze certain types of technical information. For more information on how We utilize tracking technologies please review the "Automated Information Collection" portion of Section 3 ("How We Collect Information about You").



We may collect information about you in any one or more of the following ways:

Information about mobile application usage

When you install our mobile application, Bookfully collects and stores certain information that you provide directly or through third party tracking platforms that are powering our Service. To provide a richer experience, We also collect information about your usage and interaction with the Service.

Communications Features

You may be able to take part in certain activities on our websites or mobile applications that give you the opportunity to communicate or share information not just with Bookfully, but also with other users of our Service. These include:

  • -participating in group reservations and message boards
  • -posting public comments to other users' profiles, listings or trip pages.
  • -Sending private messages or invitations to other users, either directly or through your email, SMS or SNS accounts.
  • - chat with other users
  • -posting trips
  • -posting comments

We may record and store archives of these communications on Bookfully servers to protect the safety and well being of our users and Bookfully rights and property in connection with the service. You acknowledge and consent to the recording and storage of such communications for these purposes

Automated Information Collection

When you access the Service, We collect certain technical information in order to (i) analyze the usage of our sites and services; (ii) provide a more personalized experience; and (iii) recommend related services and experiences. We and service providers acting on our behalf, such as Google Analytics, use Log Files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages and the date and time of activity on our websites or mobile applications, and other similar information. In some cases, We will associate this information with your user ID number for our internal use.
We may also employ other technologies including (i) web beacons, which allow Us to know if a certain page was visited or whether a message was opened; (ii) tracking pixels, which allow Us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new user or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help Us to prevent fraud, remember your preferences and speed up load times.
You can set your web browser to warn you about attempts to place cookies on your computer or limit the type of cookies you allow. Flash cookies operate differently than browser cookies and cookie management tools available in a web browser may not remove flash cookies. To learn more about and manage flash cookies you can visit and make changes at the privacy settings panel. If you disable cookies, you may lose some of the features and functionality of using our Service, as Bookfully cookies are necessary to track and enhance your activities.

New Technology

The use of technology on the Internet and mobile, including cookies and web beacons, is rapidly evolving, as is Our use of new and evolving technology. As a result, Bookfully strongly encourages individuals to revisit this policy for any updates regarding its use of technology.

Personal information from other sources

We may supplement the information we collect with information from third parties and add it to your account information. For example, as permitted by law, we may collect demographic information that is publically available, additional contact information, credit check information, and information from credit bureaus as allowed by law. We may combine information you give us with information we collect from other sources and use it for any purpose disclosed in this privacy notice.

Other Sources

We may collect or receive information from other sources including (i) other Bookfully users who choose to upload their contacts; and (ii) third party information providers. This information will be used to supplement your profile - primarily to help you and your friends connect for trips. It will be combined with other information We collect.



In general, We collect, store and use your information to provide you with a safe, smooth, efficient, and customized booking experience. For example, We may use information collected from you in any one or more of the following ways:

  • -to create your accounts and allow the use of the Service
  • -to identify and suggest recommended trips, experiences or related services
  • -to enable user-to-user communications
  • -to provide technical support and respond to user inquiries
  • - to prevent fraud or potentially illegal activities, and enforce our Terms of Service
  • -to notify users of updates
  • -to solicit input and feedback to improve Bookfully services and customize your user experience
  • - to inform users about new services or promotional offers
  • -to engage in commonly accepted practices, such as contacting you at the email address or phone number We have on file with special discounts.

One important use of your information is communication. If you have provided your e-mail address or mobile number to Bookfully, We'll use it to respond to (i) customer support inquiries, and (ii) keep you informed of your activity, including comments from friends, notifications about trip statuses such as "RSVPs" as well as notifications, or questions from other users. Some messages, such as invites for friends to see your trips, may include your name and profile photo. We may also send promotional e-mail messages and promotional SMS messages ("Promotional Communications") directly or in partnership with parties other than Bookfully. Each Promotional Communication will generally offer recipients choices about receiving additional messages.

Messages from Bookfully

On occasion, Bookfully will contact you. Primarily, messages are delivered by messaging, email, SMS, or by push notifications, and every account is required to keep a valid email address on file to receive messages. In some situations, Bookfully may contact you by telephone, SMS message or physical mail in order to provide you with customer support or to provide you with information about experiences and services you may find of interest. You may update your contact preferences in your account settings.

Some messages from Bookfully are service-related and required. Examples of service-related messages include, but are not limited to reservation details emails when you book a trip, notifications of a trip you are following, or correspondence with Bookfully Users or Bookfully support teams. These messages are not promotional in nature. You may not opt-out of receiving certain important service-related messages from Bookfully, unless you close your account.

As a User, Bookfully may also send you messages related to certain features or your activity on the Site or Apps. Bookfully may also send you news or updates about changes to our Site, Apps, or services. By default, Users will receive these messages via email or push notifications through the Apps, but you may choose to opt-out of getting certain messages through the settings on your Bookfully account.

Bookfully offers optional email newsletters. When you register for an account, or choose to subscribe, you will receive newsletters from us. Newsletters are available to both Users and non-Users. Users may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-Users may subscribe by providing an email address, which will be used by Bookfully for these newsletters. Non-Users may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

Targeted Advertising.

Bookfully may use Individual Information to target advertising to an individual. When an individual is using the Internet, Bookfully uses technology to associate an individual with that person's Individual Information, Bookfully may show advertising for experiences and services in which the person has expressed an interest. Bookfully may, at its sole discretion, target advertising by using email, direct mail, telephones, mobile phones, digital advertising and other means of communication to provide promotional offers.

Discretion to Use Information.

Bookfully MAY USE INDIVIDUAL INFORMATION FOR ANY LEGALLY PERMISSIBLE PURPOSE IN COMPANY'S SOLE DISCRETION. Bookfully may use Individual Information to provide promotional offers to individuals by means of email advertising, SMS advertising, telephone marketing, direct mail marketing, online display advertising, and package stuffers, among other possible uses.



We will share your information (in some cases personal information) with third parties that is parties other than Bookfully, in the following circumstances:

Third Party Service Providers

We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, marketing services, customer service and or to assist Us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Bookfully behalf.

Friends and Other Bookfully Users

The Service supports and may encourage interaction among users. For example your SNS friends will see your name, profile photo and descriptions of your trips. Your SNS friends and other users will be able to see your profile and Trips which may include your name or a “screen name” and your profile photo, which in certain cases can reveal your SNS User ID number or Bookfully ID. For example, in Bookfully any other user may encounter your profile by looking at one of your Trips. Access to a Bookfully ID or your SNS User ID may allow others to view the public information associated with your related SNS or Bookfully account. Other users may also be able to send you questions, messages or even friend requests through the related SNS’ communication channels.

Advertising of Third Party Products and Services

We may share personal information with third party advertisers for direct marketing purposes. We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Service and on the websites and mobile apps of third parties. We may also allow partners to collect these types of information within the Service and they may share it with Us. Partners may collect this information through the use of tracking technologies like browser cookies and web beacons. The information collected may be used to show you targeted advertisements and messaging that are personalized to your user experience and interests you have shown, a practice known as behavioral advertising, and to undertake web analytics (i.e. to analyze traffic and other end user activity to improve your experience). To learn more about behavioral advertising or to opt-out of this type of advertising for participating ad networks, you can visit the Network Advertising Initiative or the Digital Advertising Alliance. Our collection, use, and disclosure of anonymous or aggregated information are not subject to any of the restrictions in this Privacy Policy.

Safety, Security and Compliance with Law

Your information, and the contents of all of your online communications (including without limitation to chat, text, voice communications, IP addresses, device IDS and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when We have a good faith belief that We are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations (iii) where We believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when We have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Bookfully, including to enforce our Terms of Service .

Sale or Merger

In the event that Bookfully undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to Bookfully privacy practices will occur as a result of the business transition, We will notify you and other users (in the manner described in Section 12) of the business transition prior to transferring your personal information.

Sale or Merger

In the event that Bookfully undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, We may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to Bookfully privacy practices will occur as a result of the business transition, We will notify you and other users (in the manner described in Section 12) of the business transition prior to transferring your personal information.

Sale or Transfer to Third Parties.

Bookfully MAY SELL OR TRANSFER INDIVIDUAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN Bookfully SOLE DISCRETION. If you do not wish us to use your personal information about you to promote or sell our products and services or to sell, transfer or otherwise provide personal information about you to third parties, please inform us by sending a message and we will certainly honor your request.



Our websites and apps are not intended for children under the age of 13 and We do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites or apps at any time. In the event that We learn that We have inadvertently gathered personal information from children under the age of 13, We will take reasonable measures to promptly erase such information from our records.



Choice & Control

We know Users of our community value having control over their own information, and therefore Bookfully gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Bookfully account information on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible. For various reasons, Bookfully may contact you about our services or your activity. Some of these messages are required, service-related messages for Users. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account.

Information We Receive From a SNS

To manage the information Bookfully receives about you from an SNS, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook can be found here . The privacy management tools for Google + can be found here . You can manage certain aspects of information collection and use by going to the settings of your (mobile) device and reviewing the permissions of each application.
Once Bookfully receives your information from an SNS, that information is stored and used by Bookfully in accordance with this Privacy Policy, and you may access and update that information as described below. Accounts created with Bookfully are considered active until We receive a users request to delete them or deactivate them.

Other Methods of Accessing and Controlling your Information

If you no longer want Bookfully to make active use of your information, you may send a message Place "Delete My Account" in the message and include your first name, last name, e-mail address and user ID number for the SNS from which you access Bookfully (if applicable) in the message. We will process your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have made a reservation on the Service, We may not be able to delete it. · If you wish to review or change the information Bookfully has about you, message Us at the address provided herein. · You may change your email preferences at any time, by clicking on that email's unsubscribe link. You can turn off push notifications by visiting the “options” or “settings” page within the relevant mobile application. You can turn off local notifications by visiting the “options” or “settings” page within the relevant mobile application. · You can stop further use of your geo-location (for example through “check-ins”) by visiting your device's settings for the relevant application or the “settings” page for the relevant mobile application. You can also stop checking in. · If you have additional questions about this Privacy Policy, please message Us



Information We Receive from Third Party SNS

If you connect our Service with a third-party SNS, Bookfully will be able to access and store profile and other information about you as described above. The categories of information you share with Us will depend, in part, on the permissions you grant Us and the privacy settings you have established at the SNS where you access the application. Bookfully does not offer an "opt out" option for specific fields that are shared by the SNS.

Opting out of Promotional Communications

You can choose to opt out of receiving additional promotional emails from Bookfully by clicking on the "unsubscribe" link in any such email.. Please note that once We receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or email preference change will be processed promptly, and may take up to 10 business days.

Opting Out of Other Communications

You can opt out of receiving SMS messages by texting STOP to the number We send from for that particular SMS program. In some cases a preference management page will also be available under the "Settings" menu of the game that is offering the SMS program. When We receive an opt-out message from you for SMS messages, We may send a message confirming our receipt of your opt-out. When you install our apps on your mobile device you can choose to receive push notifications. You can turn off push notifications by visiting the “options” or “settings” page within the relevant app. You may also receive local notifications. You can turn off local notifications by visiting the “options” or “settings” page within the relevant app. Note that if you opt-out of our Promotional Communications or other forms of communication, We may still email or communicate with you from time to time if We need to provide you with information or if We need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.



Personal data of users that reside outside of the United States is jointly controlled by Bookfully S.A. As part of our international operations, We may transfer data to our Affiliates from time to time for our legitimate business purposes. For example, Bookfully Inc. provides certain services to its Affiliates (which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership). Bookfully stores information about site visitors and users on servers located in the United States, and Bookfully may also store such information on servers and equipment in other countries. Personal data collected within the USA may be transferred to, and stored at, a destination outside of the USA. The data We hold may also be processed by employees, contractors or vendors who operate in other countries. Such staff may be engaged in, among other things, (i) the processing of transactions and your payment details and (ii) the provision of support services. By submitting your personal data or using Bookfully, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.



Our websites and applications may contain advertisements from companies other than Bookfully that may link to their own websites or apps. We are not responsible for the privacy practices or the content of such websites or apps. If you have any questions about how these other websites or apps use your information, you should review their policies and contact them directly.



Bookfully implements reasonable security measures to protect the security of your information both online and offline, and We are committed to the protection of customer information. For user accounts registered directly with Bookfully profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify Us of any unauthorized use of your account. If you forget the password to your Bookfully account, the website allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), We encrypt the transmission of that information using secure socket layer technology ("SSL"). While We take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your SNS account is hacked, this may lead to unauthorized use of the Service, so be careful to keep your account information secure. If you have questions about the security of our websites, please message Us. Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have procedures and security features in place to try to prevent unauthorized access.



We may make P3P – compact machine-readable – policies and headers available. If we do so, we will try to ensure that they are consistent with this human readable policy. However, in the event of a conflict between a machine-readable policy and this policy, this (human readable) policy will control. If We decide to make material changes to our Privacy Policy, We will notify you and other users by placing a notice on or by sending you a notice to the email address We have on file for you. We may supplement this process by placing notices in our mobile applications and on other Bookfully websites. You should periodically check and this privacy page for updates.



We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask Us to share your personal information with a third party for its marketing purposes, We will only share information in connection with that specific promotion, as We do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on one of our sites.

Right to Access

Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data by sending Us a message.


Language of the Terms of Service

If we provide you with a translation of the English language version of these Terms of Service, the Bookfully Privacy Policy or any other policy (collectively "Bookfully Policies"), then you agree that the translation is provided for informational purposes only and does not modify the English language version of the Bookfully Policies. In the event of a conflict between a translation of the Bookfully Policies and the English version, the English version of the Bookfully Policies will control.


If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send Us a message.

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San Francisco CA 94107

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